In the previous blogs we have looked at how to reset licenses for installed applications and how Primary and Secondary Administrators can add users and assign product access in the Autodesk Account. Now we need to test user access to the Autodesk Licence Servers to confirm licenses for the products assigned can be obtained.
To do this we need to identify a test user and ensure they have the products assigned to them in the contract managers’ account.
Using one of the methods in Part One or Part Two of this series of blogs, reset the license on the test machine, open the product you have reset the license for, select User Sign In as the license method, Sign in with your Autodesk ID/email and password and see if it opens.
If when the test user signs in the product reports an error and asks you to Contact your administrator to request permission to use this product, make sure the Autodesk Account Primary or Secondary Admin has assigned the product you are trying to open to the test user.
If User Sign in is not showing as an option then the domains required for communication of the product with the Autodesk license servers is blocked either by a software/hardware firewall, Proxy Server or Antivirus/intrusion protection software.
If it does open, as a final check, go to the dropdown menu below the username in the top right of the application window and select Manage Licence. Confirm that the licence method is User ID.
Autodesk login/Licence entitlement protocols and URLs below are required for access to User ID licenses.
Both HTTP (port 80) and HTTPS (port 443) protocols are required for the following URLs.
Licence and Login Domains
www.autodesk.com
access.clic.autodesk.com
clm.clic.autodesk.com
accounts.autodesk.com
api.autodesk.com
cur.autodesk.com
registeronce.autodesk.com
cdn.accounts.autodesk.com
developer.api.autodesk.com
Third party Certificate download and verification sites
HTTP Protocol is required for the below domains:
*.symcb.com
*.ws.symantec.com
*.symcd.com
*.geotrust.com
*.pki.goog
*.verisign.com
*.ss2.us
*.digicert.com
crl.microsoft.com (Microsoft Certificate Revocation List)
Just as I mentioned in previous blogs, now is a good time to re-evaluate your software estate and users. Look in both the classic user interface and the By User interface and unassign any users who do not need access to the products, if they have left the company then you can remove them (remember you must unassign all products and services from them first).
When assigning users using the By User Interface make sure you have the team selected that includes the software you wish to assign to the user.
Catch up on the other parts in our "Transition from Network / Multi-User licenses to Autodesk ID licenses," blog series here:
Part 1 | Introduction and 2018-2019 license reset: Click here
Part 2 | Reset licenses for 2020 and 2021 products: Click here
Part 3 | Moving users from the Classic User interface to the By User interface: Click here
Part 4 | Assigning users in the Contract Managers account: Click here
Part 6 | Decommissioning the network license service on the server: Click here
Part 7 | Cleaning up your estate: Click here
Watch our webinar recordings below to find out more about the Autodek 2-for-1 Licensing Offer and What the Transition to Named User is and what you need to know.
Autodesk's Transition to Named User: What it is & what you need to do webinar
If you missed our webinar "Autodesk's Transition to Named User: What it is & what you need to do", you can watch a recording here.
Autodesk's Transition to Named User | Licensing 2-for-1 Offer: Webinar Recording
If you missed our webinar that looked at Autodesk's Transition to Named User Licensing 2-for-1 Offer, you can watch a recording here.
